A Field Service Supervisor is a professional who oversees the work of field service technicians. They are responsible for ensuring that all work is completed in a timely and efficient manner, as well as providing support and guidance to the technicians.
If you are interested in becoming a field service supervisor, then here are some things that you need to know.
A field service supervisor is responsible for the coordination and supervision of all field service technicians within their organization. They work with managers to ensure that all work is completed in a timely and efficient manner, while also ensuring customer satisfaction.
Field service supervisors typically have a background in engineering or another technical field, and must be able to manage staff and resources effectively.
Field service supervisors manage a team(s) of field service staff who provide routine services such as installation, maintenance, and repair. The supervisor is responsible for delegating work assignments to the field service staff and supporting them in providing excellent client service.
The supervisor's duties include handling customer inquiries and complaints while working with other departments to fix any field service issues. The budgeting process for the year falls on the supervisor, as well as making sure daily expenses stay within that budget.
Other responsibilities are specific to the company and its field. For example, some responsibilities of Superior Performance's Field Service Supervisors include:
The job outlook for field service supervisors is promising, with a projected 8% growth by 2026. The average salary is $64,000 per year.
Becoming a field service supervisor requires both experience and education. Most supervisors have a minimum of an Associate's degree in engineering or a related field, although some companies may require a Bachelor's degree.
In terms of experience, most companies prefer candidates who have at least 3-5 years' experience working in the field service industry in a supervisory role. It is also important for field service supervisors to have excellent communication, problem-solving, and organizational skills.
It's been determined that 44.3% of field service supervisors have a bachelor's degree. In terms of higher education levels, we found that 5.3% of field service supervisors have master's degrees. Even though some field service supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Other requirements vary by employer, but most positions at least require the ability to lift fifty pounds or more and familiarity with computers and finances. Some employers also prefer candidates who are able to operate machinery and travel as needed.
They must be able to work well under pressure and handle multiple tasks simultaneously. If you are interested in becoming a field service supervisor, then consider pursuing a degree or certification in engineering or a related field, and look for opportunities to gain experience in the field service industry.
Field Service Supervisors are vital for any company with on-site employees. They are the link between headquarters and out in the field, overseeing all of your operations, so they run smoothly.
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At Superior Performance, our team provides drilling contractors and operators with a wide range of construction services to cover most work scopes associated with rig/drilling packages and upgrades, refurbishment, and repair.