What is a Field Service Supervisor?
A Field Service Supervisor is a professional who oversees the work of field service technicians. They are responsible...
4 min read
A Field Service Supervisor is a professional who oversees the work of field service technicians. They are responsible for ensuring that all work is completed in a timely and efficient manner, as well as providing support and guidance to the technicians.
If you are interested in becoming a field service supervisor, then here are some things that you need to know.
What is a Field Service Supervisor?
A Field Service Supervisor (FSS) at Superior Performance Inc. is a highly skilled professional responsible for operating and overseeing equipment in the field to ensure the safe, precise, and efficient execution of services. Their primary role is to operate equipment within Superior Performance’s multiple divisions and to inspect, monitor, and assist in the makeup of premium and semi-premium OCTG connections in accordance with OEM specifications. Throughout all operations, they uphold company quality, health, safety, and environmental (QHSE) standards, ensuring compliance and reliability in every job.
Field Service Supervisors are expected to be on-call 24/7 and work in dynamic environments where they must assess risks, follow Job Safety Analysis (JSA) protocols, and exercise Stop Work Authority when necessary. Their expertise ensures that operations run smoothly, equipment functions correctly, and all customer requirements are met with precision.
What Does a Field Service Supervisor Do?
At Superior Performance Inc., a Field Service Supervisor (FSS) is responsible for operating and overseeing all field equipment to ensure the safe, efficient, and high-quality execution of all Superior Performance service lines, including premium thread inspection, laser tally, tubular management, HPDU, PowerXflow, and PowerWire operations. As the primary on-site personnel, they ensure that all tasks are carried out in strict accordance with OEM specifications, company procedures, and customer expectations, maintaining the highest standards of safety, quality, and performance.
Key Operational Duties:
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Operating and monitoring specialized equipment, including PowerXflow systems, laser tally units, torque-turn monitoring tools, and casing/tubing handling equipment.
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Conducting inspections, such as visual thread inspections, inside/outside diameter caliper measurements, and connection verification.
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Interpreting torque-turn graphs to confirm proper connection integrity, ensuring accurate makeup, torque application, and alignment with OEM handling procedures.
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Coordinating with rig and company representatives to align operations with customer requirements and job specifications.
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Ensuring compliance with safety and quality standards, including Job Safety Analysis (JSA), Stop Work Authority, and risk assessments.
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Troubleshooting and maintaining equipment to ensure all tools and machinery operate at peak performance.
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Completing and maintaining field documentation, including service tickets, job performance reports, and equipment condition logs.
What does it take to be a Field Service Supervisor?
A successful Field Service Supervisor must have technical expertise, problem-solving skills, and a strong safety mindset. Here’s what it takes to excel in this role:
Experience and Skills:
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Field experience: At least 3-5 years in oil and gas services, preferably in casing running, tubular services, or similar deep-water operations.
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Knowledge of OEM standards: Ability to read and apply OEM running procedures for various tubular connections and equipment.
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Technical proficiency: Experience with laser tally equipment, torque-turn monitoring, and handling tubulars.
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PED Equipment Operation: Hands-on experience operating wireline frames, surface flow heads, and debris unit systems to ensure proper deployment and functionality in field operations.
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Problem-solving skills: Quick decision-making and troubleshooting capabilities to ensure job success and minimize downtime.
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HSE Awareness: Strong understanding of QHSE (Quality, Health, Safety, Environment) policies and the ability to enforce safety protocols on the job site.
Experience & Education
While some Field Service Supervisors have college degrees in engineering or related fields, many succeed through hands-on experience and industry certifications. At Superior Performance Inc., the key requirements include a high school diploma or GED (preferred), along with OEM and customer-specific training to ensure proficiency in equipment operation and service execution. Depending on location and job scope, TWIC Card and HUET Certification may be required.
Additionally, supervisors must complete company-mandated training programs to stay up to date with safety, operational, and technical standards. A valid driver’s license and a clean driving record are also essential, as the role requires frequent travel to job sites.
Let's Work Together
Our Field Service Supervisors play a critical role in ensuring job success, safety, and customer satisfaction. They are the link between headquarters and field operations, ensuring everything runs smoothly and efficiently. Let us help you with essential drilling operations & management services to address the critical needs of your drilling projects.
Whether you need expert casing running services, rental tools, or comprehensive drilling support, our team is here to deliver.
Contact us today to learn more about our services and how we can support your next project.
About Superior Performance
Superior Performance is a leader in the premium tubular business. Our extensive knowledge of rig operations allows us to prevent problems and offer innovative products to avoid downtime at the rig site. Our offerings include: Multi-Service Provider, Rental Tools, Power Equipment. Other offerings include: thread inspection services, casing I.D caliper and Laser Tally.
At Superior Performance, our team provides drilling contractors and operators with a wide range of construction services to cover most work scopes associated with rig/drilling packages and upgrades, refurbishment, and repair.